Paramount Plus users may encounter the frustrating error 6013 when trying to stream their favorite shows. This error often prevents videos from playing and can disrupt your viewing experience. To resolve error 6013 quickly, try reducing the resolution on your Fire TV or clearing the app cache.
Reducing the Firestick resolution from 2160p-60hz to 1080p-60hz has helped many users fix the problem. Additionally, uninstalling and reinstalling the Paramount Plus app can also solve the issue. Make sure your subscription is active and your internet connection is stable.
If these steps do not work, further troubleshooting may be necessary. Restarting your modem and router can refresh your connection and potentially fix the error. By following these simple steps, you can get back to enjoying your Paramount Plus content without interruptions.
Resolving Paramount Plus Playback Issues
Understanding Error 6013
Error 6013 typically signals a playback issue on Paramount Plus. This hiccup often stems from device compatibility problems, outdated software, or incorrect display settings. Fortunately, several troubleshooting steps can usually resolve this error.
Quick Fixes for Common Devices
Amazon Fire TV/Stick
- Adjust Resolution: Lower your Fire TV/Stick’s resolution from 2160p (4K) to 1080p. You can usually do this by pressing the “Up” and “Rewind” buttons simultaneously on your remote.
- Update App: Ensure your Paramount Plus app is updated to the latest version.
- Restart Device: Sometimes, a simple restart can clear temporary glitches.
Roku
- Update Software: Check for updates to both your Roku device’s software and the Paramount Plus app.
- Reinstall App: If the problem persists, try removing the Paramount Plus channel, restarting your Roku, and then reinstalling the channel.
General Tips
- Check Internet Connection: Ensure you have a stable internet connection with enough bandwidth for streaming.
- Clear Cache and Data: If using the app on a mobile device or smart TV, clear the app’s cache and data.
- Contact Support: If the error persists, reach out to Paramount Plus customer support for further assistance.
Troubleshooting Table
| Device | Solution |
|---|---|
| Amazon Fire TV/Stick | Lower resolution to 1080p, update app, restart device |
| Roku | Update software, reinstall app |
| General | Check internet connection, clear cache and data |
This error can be a minor inconvenience, but the good news is that it’s usually easily fixable with these simple troubleshooting steps.
Key Takeaways
- Reducing Firestick resolution may fix error 6013
- Reinstalling the Paramount Plus app can also resolve the issue
- Restarting the network connection might help
Understanding Error 6013
Error 6013 on Paramount Plus usually signals a problem with how the app communicates with its servers. Users often encounter this issue on various devices like Apple TV, Android TV, and Amazon Fire TV.
Causes of Error 6013
Several factors contribute to Error 6013. One common cause is an outdated app version. If the app is not up-to-date, it might face compatibility issues. Updating the app can often resolve the problem.
Another cause involves device settings. On Amazon Fire TV, users should change the resolution settings. Instructions for this include pressing the “up” and “rewind” buttons at the same time to change the resolution to 1080p. This simple fix might help restore streaming quality.
Lastly, a lapse in subscription can lead to Error 6013. Users should check their Paramount Plus subscription status. If it has expired, renewing the subscription can resolve the problem instantly.
Impact on Streaming Quality
Error 6013 significantly disrupts the streaming experience. When this error appears, the app usually stops loading content. This prevents users from accessing their shows or movies, leading to a frustrating experience.
Resolution changes can help but sometimes affect video quality. Lowering the resolution might solve the error but result in less crisp images. This forces users to choose between smooth streaming and high-quality visuals.
By addressing Error 6013, users can improve their streaming experience, enjoy uninterrupted content, and maintain good video quality without frequent breaks or issues. This ensures that the app works as expected and delivers on its promise of efficient content delivery.
Resolving Error 6013
Error 6013 on Paramount Plus can be fixed through various troubleshooting steps and technical solutions. Below are specific methods to address and fix this error.
Basic Troubleshooting Steps
First, check your internet connection. Restart your router and modem by unplugging them for a minute then plugging them back in. Ensure your device is connected to a strong Wi-Fi signal. Weak or unstable connections can cause streaming issues.
Next, clear the app cache. On most devices, you can find this option in the settings menu under the Apps section. Clearing the cache can eliminate temporary files that might be causing problems. This step often resolves the error quickly and effectively.
Update the Paramount Plus app to the latest version. Outdated software can lead to compatibility issues. Visit the app store or Google Play Store to check for updates and install any available ones.
Restart your streaming device. This can refresh its system and resolve minor glitches. Simply turn it off, leave it off for a minute, and then turn it back on.
Uninstall and reinstall the app. This step can clear out any corrupted files. After uninstalling, download the app again from the app store.
Technical Solutions for Error 6013
For many users, adjusting resolution settings can fix the problem. For example, on Amazon Fire TV Stick, change the resolution to 1080p by pressing the “up” and “rewind” buttons simultaneously. This adjustment can help the app run more smoothly.
Verify your subscription status. Sometimes, an expired subscription can prevent the app from working properly. Check your account details and renew your subscription if necessary.
Consider disabling any active VPN service on your device, as VPNs can interfere with streaming services like Paramount Plus. Disabling the VPN can restore normal functionality.
If your device uses an operating system that needs an update, make sure it is running the latest version. Outdated operating systems can cause compatibility issues with the Paramount Plus app. Check your device settings for any available software updates and install them.
Contact your Internet Service Provider (ISP) if you suspect a network outage or if none of these steps resolve the issue. They can provide more detailed insight into any ongoing network problems.
By following these steps and solutions, users can address Paramount Plus Error 6013 effectively and resume streaming their favorite content.
Frequently Asked Questions
Paramount Plus error 6013 can occur on various devices such as Samsung TVs, Fire Sticks, Android phones, and Roku. Addressing this issue involves specific steps tailored to each device type.
What steps can I take to resolve the error 6013 on my Samsung TV when using Paramount Plus?
First, ensure your Samsung TV has the latest firmware update. Go to your TV Settings, then select Software Update. If an update is available, install it.
Next, clear the app cache. Open the Paramount Plus app settings and choose Clear Cache.
Lastly, restart your TV and try again.
How can I fix the error 6013 on my Fire Stick while streaming Paramount Plus content?
Change the resolution settings. Hold down the “up” and “rewind” buttons simultaneously on your Fire Stick remote to access resolution settings.
Select 1080p to lower the resolution.
Restart the Fire Stick to see if the issue is resolved.
What are the common troubleshooting methods for Paramount Plus error 6013 on an Android phone?
Clear the app cache. Go to your phone’s Settings, select Apps, then find Paramount Plus and choose Clear Cache.
Next, restart your phone.
If the issue persists, uninstall and reinstall the app.
Why am I experiencing error 6013 on my Roku device with Paramount Plus?
This error on Roku may be due to app or system glitches. Restart your Roku device by unplugging it and then plugging it back in.
Check for any available updates for both the Roku device and the Paramount Plus app. Go to the settings menu to perform these updates.
If the error persists, try reinstalling the Paramount Plus app.
What does the error code 6013 indicate when trying to watch Paramount Plus?
Error code 6013 usually points to a problem with streaming settings or network connectivity. It might be caused by incorrect device settings, app cache issues, or a temporary network problem.
How do I perform a reset on Paramount Plus if I encounter error code 6013 on my television?
To reset the app, first, clear the app cache through the app settings on your television.
If needed, uninstall the app and reinstall it from your TV’s app store.
Finally, restart your television to finalize the reset process.
